Contact Lumen Medical

🚗 Directions & Parking

Lumen Medical is conveniently located in the Medical District, just off Interstate 35 and 15th Street. We are inside the Health & Wellness Tower, Suite 200. Complimentary parking is available in the North Parking Garage (enter from Maple Street). Valet service is offered Monday through Friday from 8 AM to 5 PM for $5. The clinic is also accessible via public transit – Capital Metro bus routes 10 and 20 stop directly in front of the building.

🏥 After-Hours & Emergency Care

For urgent medical concerns that are not life-threatening after hours, we offer telehealth video consultations until 9 PM daily, including weekends. Please call our main line and follow the prompts to reach the on-call provider. In case of a medical emergency (chest pain, severe bleeding, difficulty breathing, loss of consciousness), call 911 immediately or go to the nearest emergency room: Austin Medical Center ER is located at 1200 Medical Parkway, just 0.8 miles from our clinic.

🌐 Virtual Appointments & Telehealth

Lumen Medical provides secure, HIPAA-compliant telehealth appointments for many services, including follow-ups, prescription management, mental health therapy, and minor acute conditions. Virtual visits are available Monday through Saturday. To schedule a telehealth appointment, use the form above or call our scheduling line. You will receive a secure link via email or SMS prior to your appointment. No additional software is required – works on any browser or mobile device.

💬 International & Out-of-State Patients

We welcome patients from across Texas and beyond. For out-of-state or international visitors, we offer concierge medical services including executive physicals, second opinions, and travel medicine consultations. Please contact our international patient coordinator at +1 (512) 555-8230 ext. 305 or email international@lumenmedical.com. We can assist with appointment coordination, medical record transfers, and travel arrangements.

🔒 Privacy & Secure Messaging

If you are an existing patient, you can also reach us securely through our patient portal. The portal allows you to message your provider, request prescription refills, view test results, and manage appointments. For urgent clinical questions during business hours, the portal is the fastest way to reach your care team. For non-urgent administrative questions, the contact form above is appropriate.

🤝 Partnership & Media Inquiries

For partnership opportunities, media interviews, or speaking engagements with Lumen Medical physicians, please contact our marketing and communications department at media@lumenmedical.com or call (512) 555-8230 ext. 450. We collaborate with local wellness organizations, corporate health programs, and academic institutions.

📝 Feedback & Complaints

Your feedback helps us improve. If you have a concern, compliment, or suggestion, please email patientexperience@lumenmedical.com or fill out the form above selecting "Feedback." We take all complaints seriously and will respond within 2 business days. You may also submit anonymous feedback via our patient satisfaction kiosks in the clinic lobby.

🌍 Language & Accessibility Services

Lumen Medical offers interpretation services for over 150 languages, including Spanish, Mandarin, Vietnamese, Arabic, and American Sign Language (ASL). Please let us know at the time of scheduling if you require an interpreter. Our clinic is fully ADA-compliant with wheelchair-accessible exam rooms, restrooms, and automatic doors. Service animals are always welcome.